Limited Warranties

Consumer Limited Warranty

One Year Consumer Limited Warranty
Our products are warranted to be free from defects in materials or workmanship for 1 year from the date of purchase.
Within this period, Heliostaat.nl will, at its sole option, repair or replace any components that fail in normal use.
Such repairs or replacement will be made at no charge to the customer for parts or labor,
provided the customer shall be responsible for any transportation cost.
This warranty does not apply to:
(I)  cosmetic damage, such as scratches, nicks and dents; unless product damage has occurred due to a defect in materials or workmanship;
(II) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
(III)damage caused by service performed by anyone who is not an authorized service provider of heliostaat.nl;
(IV) damage to a product that has been modified or altered without the written permission of Heliostaat.nl;
(V)  damage to a product that has been connected to power and/or data cables that are not supplied by Heliostaat.nl
 In addition, heliostaat.nl reserves the right to refuse warranty claims against products or services that
 are obtained and/or used in contravention of the laws of any country.


Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, depending upon which is longer.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY,
 INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
 STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL HELIOSTAAT.NL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,
WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT.


HELIOSTAAT.NL retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product)
SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

To obtain warranty service, contact your Heliostaat.nl Product Support for shipping instructions and a return material authorization (RMA) tracking number.
Securely pack the device. Write the tracking number clearly on the outside of the package. Send the device, freight charges prepaid, to Heliostaat.nl

Obtain Warranty Service in 2 Easy Steps


Get an RMA Number


Call or email Product Support to request a shipping address. You will need a return shipping address and a daytime phone number.

Phone: +31 6 18 346 187
Email: info@heliostaat.nl


Send us the device or component.


Ship the device (insured) to the obtained address.