Out of Warranty

Take the following steps to service an out-of-warranty product.

Step 1:  Ask for the the repair rate.

We offer a complete factory overhaul of certain products. Rates include shipping and handling.

Note: Repairs have a 90 day warranty. If the product sent in is still under its original warranty, then the new warranty is 90 days
 or to the end of the original warranty, depending on which is longer.

Additional Notes:

Prices include complete factory overhaul to new required specifications and domestic ground shipment back to you.
Service policy and flat repair rates are subject to change without notice.
Rates are shown in Euro.


We reserve the right to make changes or improvements in our products from time to time without incurring the
 obligation to install such improvements or changes on equipment or items previously manufactured.
We retain the exclusive right to either repair or replace the product with a “newly-overhauled” (NOH)
 device or new device, or offer a full refund of the flat rate of repair at its sole discretion.
The same policy shall apply to software.

Step 2: Get an RMA number and arrange payment.

Call or email Product Support to request a Return Material Authorization (RMA) number and arrange payment.
You will need to provide the device serial number (if applicable), a return shipping address and a daytime telephone number.


Phone: +31 6 18 346 187
Email: info@heliostaat.nl

Step 3: Send Us the Device

Along with the RMA number, Product Support will give you a shipping address. Ship the device (insured) to the obtained address.